FAQ

How do I make a purchase?

 

·      Use the SHOP link to browse by category i.e. natural hardwood combs, compact mirrors or children’s combs

·      Once you have found an item select it and click on the trolley icon

·      Review items in your cart by clicking on ‘MY CART’ in the menu toolbar at the top of the page. You can click the ‘REMOVE’ icon to delete items from your cart

·      Click ‘PROCEED TO CHECKOUT’ to complete your order

 

What payment methods does Brightwood Trading accept?

 

We accept all major credit cards, including Visa, Mastercard and American Express through PayPal checkout.

 

Direct Deposit is also available by request. Funds must be cleared before orders will be despatched. Please contact us at orders@brightwood.com.au to arrange this.

 

Cheques are not cleared funds and goods will not be despatched until the cheque is cleared by the issuing bank. Cheques are usually subject to clearance delay, normally 3 business days (Brightwood Trading reserves the right to refuse payment by cheque).

 

Can I track my order?

 

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

 

 

Which countries does Brightwood Trading ship to?

 

Currently we ship to Australia and New Zealand only. At this time Brightwood Trading is unable to ship to international addresses.


How do I care for my unique wooden comb, compact mirror or jewellery?


All of our pieces are made from natural wood that is sourced sustainably and will last a long time if treated right.

We like to keep our pieces as natural as possible and we do not artificially treat the wood, because of this it does need some special attention.

Whilst you may use your natural timber comb in the shower please avoid soaking it in water for an extended period of time, as this will age the wood.

To keep the wood smooth and shiny it can be rubbed with an oil such as Linseed, Olive or even baby oil with a soft cloth.

Each beautiful piece is made from a solid piece of natural wood. Do not try to force or bend it, be careful not to drop it will serve you for a very long time